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Call-handling
Call Control window (shown) — Its Call Display provides ESI Feature Phone functions on-screen. And the Quick Contact™ list makes it easy to dial those whom you call most often (see “Contact management”). Color-coded text shows you stations’ status, the same way your ESI Feature Phone’s tri-color feature keys do.
In VIP Professional, as shown here, phone and memo icons give you quick access to editing contact information and either e-mailing your contacts or — if there are other users in-house of VIP Professional-compatible software** — sending text messages to them. VIP Professional also adds a “sliding” volume control bar that lets you set the loudness of your handset or speakerphone, depending on which you’re using at the time.
Customizable function buttons — The top four are fixed, but you can easily set up to 12 more (or 16 more on VIP Professional) so that each of your most frequently used functions is just a click away.
Simplifies setup of conference calls — Build the list of participants on-screen in advance, saving time for all; then just click to start the conference call. On-screen Caller ID*** display makes it clear who’s connected and when.
Provides TAPI support for use with not only Outlook but also other TAPI-compliant software for outbound dialing, “screen pops” and more.
Unified messaging
Manages voice mail, e-mail, and faxes† from the same Outlook Inbox:
Synchronizes automatically with ESI phone system’s voice mail — Regardless of whether you use the phone keys or the VIP interface to handle a voice message, the voice mail display in Outlook provides a continually updated indication of new, old, and deleted messages.
Shows Caller ID data for each message — Just as ESI Phones typically show Caller ID information, VIP displays that information in the Subject line in the Outlook Inbox for each message.
Plays back through phone — Some unified messaging products cause all messages to be played back through the PC audio system. However, VIP uses the audio capabilities in the ESI Feature Phone, so the user can still pick up the handset to hear messages privately. This also keeps you from having to use a headset with the PC.
Saves voice messages as .WAV files, but only when desired — Unlike less intelligent unified messaging solutions, VIP gives you a choice of whether to save a message as a .WAV file. This spares your network the burden of moving large .WAV files every time someone in your office gets a message.
Text-messaging — As an alternative communications method that’s exclusive to VIP Professional users, text-messaging allows quick, unobtrusive exchanges between employees and ends the need for intrusive background announcements and “whisper-paging.” There are even built-in, one-click Quick Responses to simplify and speed up communication between users. Moreover, this text-messaging is safe because it functions on only your phone system, protecting your organization from the viruses, “spIM,” and other hazards of Internet-based instant messaging.
Auto-record — Select VIP Professional users may take advantage of this optional capability. With it enabled for you, you need never again miss recording an important call because the system records your every outside-line call, whether incoming or outgoing. Then, at the end of each call, VIP Professional gives you the choice (below) the choice of whether to keep the recording. It’s just that simple — and requires absolutely no third-party hardware.
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Call-logging
Call Log — Tracks all calls coming into and from your station:
Missed Calls Log — Shows when callers hang up without leaving a message, so you can call back even those reluctant to use voice mail.
Recycle Bin — Keeps up to 10**** of your most recently deleted voice messages — any of which you can restore quickly if you deleted it by accident.
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Contact management
Works with Outlook contacts — Keeps all your contacts in one place.
Synchronizes with ESI phone system’s speed-dial lists (“Dexes”) — The phone system’s Esi-Dex lists are a valuable source of contact information. Whenever a contact is added to or deleted from the phone system list, VIP automatically makes the change in the appropriate VIP list — Company Speed Dial, Station, or Remote Location.
Quick Contact list — Part of the Call Control window. Drag-and-drop preferred Outlook contacts here for easy double-click dialing.
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Station programming
Familiar Windows interface — Simplifies programming of ESI Feature Phone station features. Manage external message notification (shown, below), personal greetings, programmable feature keys, and more.
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Requirements
ESI hardware
ESI Communications Server, IVX X-Class, IVX E-Class Generation II, IVX S-Class Generation II, or IP E-Class Generation II system with installed Network Services Processor (NSP).
ESI 48-Key Feature Phone (Digital or IP).
Highly recommended: Caller ID service from telephone provider. [It’s possible to use VIP without CID service, but many of the product’s most compelling features require it.]
Note: VIP Softphone also requires a USB handset [not included, and not available from ESI].Computer system
One of the following operating systems:
Microsoft Windows 98, 2000, ME, or XP (Microsoft Windows Vista compatibility not available at this time)
Microsoft Windows NT 4 with Service Pack (Workstation only)
Microsoft Outlook 2000, 2002, 2003, or 2007
Intel® Pentium® II 400 MHz processor or better [VIP Softphone requires 1 GHz or better]
128 MB RAM [VIP Softphone requires 256 MB]
25 MB of hard drive free space
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* IVX S-Class Generation II requires optional Network Services Processor (NSP) installed at purchase; the other systems shown all have built-in NSPs. VIP Softphone is compatible with only ESI Communications Servers. VIP ACD is not compatible with IVX S-Class Generation II or IP E-Class Generation II.
VIP Professional, VIP PC Attendant Console, VIP ACD, and VIP Softphone.
Requires Caller ID service from your telephone service provider.
Up to five if the system is IVX S-Class Generation II with two-hour voice mail.
Requires the integration of a third-party fax server software application.
Remote Location List for use only with ESI’s Esi-Link multi-site VoIP product.
Auto-recording requires optional license.
We accept the following credit cards
