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The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
IP Office has a full range of communications tools that have been integrated into this cost effective platform. Remote LAN access, Computer Telephony Integration , customer relationship management, high-speed internet access and voicemail are just a few of the communications needs of the small to medium enterprise delivered by Avaya's IP Office family.
From 2 to 360 extensions, an IP Office platform gives you the flexibility to choose the solution that is right for your organization. Utilize it as a voice solution, employing VoIP technology, more traditional telephony, or a combination of the pair, and benefit from an exhaustive set of features. It is also possible to use the IP Office as a data solution across both local and wide area networks. Used as a converged solution, the IP Office meets both your voice and data requirements. Its networking capabilities allow for deployment across a number of locations with one central management point and shared voicemail.
Avaya IP Office is easily managed through IP Office Manager, a Microsoft Windows-based PC software application, which connects to the system using the TCP/IP protocol. An array of applications, from basic call handling to full call center functionality, including real time and historic reporting will improve productivity and overall communications.
Support for remote workers is an integral part of the Avaya IP Office, helping to ensure that home and mobile workers are as effective remotely as they are from an office location. Avaya IP Office is an applications platform delivering the tools that can help you improve customer service and satisfaction, increase productivity, and boost your bottom line. .Its sophisticated applications, including integrated messaging, voice mail, and auto attendant, help your staff to manage calls and messages more efficiently.
Protect your technology investment with Avaya's IP Office family, which supports common software, applications, telephones, and a range of end user devices. Expansion modules meet your growing needs, while retaining the cost
The Merlin Magix is much more than just a phone system. It delivers the tools that support the full range of communications- voice, e-mail, Internet access, videoconferencing, Voice over IP (VoIP), and more.
The Integrated Network Access module allows your customers to connect all their sites for both data and voice communications. For example, they can set up a private network for voice or frame relay, or centralize applications like messaging from your Merlin Magix phone system, saving the costs of setting up multiple communications systems.
Because the Merlin Magix telephone system is an open communications platform, you can choose among a growing array of applications from both Avaya and Independent Software Vendors (ISVs) for enhancing customer care, establishing an Internet presence, improving employee productivity, supporting supplier transactions, and more.
Customer service is what makes a business stand out today. The Avaya Merlin Magix telephone system delivers a comprehensive set of options for full multimedia messaging and call centers - capabilities that are essential for customer service and were once available only on much larger and more expensive communications systems. These features make it easy for a business to focus on its customers, giving them access to the business however they want, whenever they want.
Businesses need a way to stay in touch with workers who are always on the move. The Merlin Magix system can keep everyone in the loop with wireless phones that deliver all the power and functionality of a wired desktop telephone.
The Partner phone system is the most successful key system in the marketplace. The Partner ACS is of particular interest to small businesses, especially those looking to grow by providing improved customer service and by establishing a presence on the Web. These businesses see communications as a strategic tool, and they are looking to improve the way they interact with their customers using the Partner phone system. They also are looking for technical quality and reliability to help them meet their current and future business needs.
The Partner phone system is designed to meet advanced needs today, yet grow as your customer grows. It’s perfect for businesses with 15 to 20 telephones, and can expand up to 57 extensions. Avaya’s Partner phone system offers a simple, turnkey solution for businesses that need multiple voice lines and broadband network access for fast data transmission and high-speed Internet access. There is no need to worry about buying and installing extra “routers” and “firewalls” — the Partner phone system can do it all with a single card. It’s easy to install and program and can be administered remotely. Many options are available on easy to-insert PCMCIA cards.
Partner 6D Telephone Partner 18D Telephone Partner 34D Telephone
Avaya’s Partner phone system offers integrated data, voice and Internet connections together with sophisticated telephony applications that have been designed to reduce or eliminate communication tasks, and to streamline other business processes. If there’s a spike in calling volume, the Partner messaging or Partner Voice Messaging (PVM) application is there to take messages. If employees need to be in other parts of the location during the day but nevertheless need to take important calls, Transtalk wireless handsets will let them communicate. Conferencing — with up to 5 participants — can cut down on external meetings. Call answering allows customers and suppliers to be served after hours. Partner ACS Integrated multimedia messaging means people can retrieve voice mail and e-mail from the same mailbox, and decide which messages to answer first. Business-ready DSL delivers the high-speed on-line access that significantly improves productivity
Enhancing Customer Service with the Partner Phone System.
Telephony features offered by Avaya’s Partner phone system allow your small-business customers to make dealing with live calls a much more efficient and profitable process. The Partner ACS phone can become a powerful selling tool whether or not calls are handled live. Your customer will know who is calling, and use that knowledge to tailor responses or recorded messages to further the sales process, or enhance the relationship with the caller. The other features of the Partner telephone system that can enhance customer relationships are: Direct Extension Dialing (DXD) so customers are connected to the right person faster, Partner Messaging, which means no missed calls from customers, and Transtalk 9040 wireless handsets so people who are away from their desks can always be reached.
Partner Phone System's expanded communications capabilities
When a company has enough network usage and need for bandwidth to converge voice and data services many of the barriers to smooth operations are surmounted. This is exactly what Avaya’s Partner phone system has been designed to do. Bigger businesses with more expensive systems have already discovered the savings and efficiencies associated with convergence, and now small businesses can enjoy these benefits, too—at a fraction of the cost. Small businesses need to deal with fewer vendors and use systems that are easily maintained.
The Partner phone system supports remote administration so the entire system can be configured or reconfigured quickly and efficiently from anywhere using the system’s PC software interface. This saves the customer from having to schedule and participate in an on-site visit to administer the system. Griffin Communications and Security Systems, Inc. takes immense pride in being able to offer tremendous value with Avaya’s Partner phone system.
The newly released Avaya one-X Quick Edition, which is based on software from Avaya's acquisition of Nimcat Networks, spotlights the need for plug-and-play, easy-to-use Internet Protocol (IP) telephony solutions, delivering core functionality in a Session Initiation Protocol (SIP)-based peer-to-peer system. The system is simple to set up, use and manage, for a user
experience that is tailored for very small businesses and branch offices. Avaya one-X Quick Edition meets the unique needs of small offices by providing a select group of popular communication features and functionality, without the need for detailed technical knowledge and expertise. It is ideally suited for small offices with less than 20 phones.
Avaya one-X Desktop Edition Avaya one-X Mobile Edition for Nokia S60 Avaya one-X DeskPhone Edition
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